Determine the solution and approach of the Service Engagement Change are the actions to be taken based on the nature of the change and the outcome to be achieved.

Occasionally, proposed solutions are rejected, as they may be considered to be inappropriate, too costly or too complex to implement. Identifying alternative solutions and a recommended approach should be drawn up for major Service Engagement Changes. As soon as the final Service Engagement Change solution is agreed, the relevant actions will be integrated into the Service Engagement Change plan (use Global Transition Method where applicable) for the final approval by the Client and Capgemini.

As Service Engagement Changes will affect the contractual baseline, the Service Engagement Manager must assure that adjusting all relevant contractual deliverables is a part of the plan.